HILTI LAUNCHES WEBSITES FOR DISTRIBUTORS
Africa. June 2017 — Hilti has announced the launch of websites for their authorised distributors. These websites provide a modern look with easy site navigation to access the entire line of Hilti products available in those markets, as well as extensive technical and design resources to enhance the customer experience.
These Hilti websites are a great resource for construction professionals in those markets whether they are on a jobsite or in the office. A new mobile feature for use with Smart phones or tablets allows customers to place orders and get information quickly from their mobile devices.
The distributors in those markets, will service the customers’ orders in a timely and efficient manner to make sure Hilti products find their way to the customer’s jobsite where they can be put to work.
Africa & other emerging countries have seen the expansion of e-commerce websites over the years driven manner by the uptake of smart mobile devices and the need to have access to banking facilities.
Construction professionals want to have the right product information at their fingertips and want the convenience of transacting online. This is one of the reasons why Hilti has taken the investment with their distribtuors to make this digital facility available to their customers.
Once registered a customer can:
1. Order products online
2. View their order history
3. Update their contact and subscription information
4. Access to extensive product information & pricing
5. Manage their delivery addresses
6. Manage their contact persons
“We wanted to start this digital journey with our distributors customers' in emerging markets,” says Thomas Stumpp, Head of Middle East, Turkey and Africa for Hilti.
“Our distributors are excited about this initiative and look forward to servicing customers in their market from orders placed online,” says Jean-Pierre Honein, Head of Sub Region Near East, East & West Africa for Hilti.
Hilti offers a few payment options on these websites which are specific to that country, and expect to grow these options in the future. The expectation in the future is to continue to improve on the features and benefits of these websites so that the construction professional gets to have the ease, safety and speed of getting their information online and transacting.
When developing these websites Hilti kept the following requirements in mind
1. Ease of use
3. Accurate information
4. Extensive information
5. Offline support for any assistance
It’s only the beginning of our digital journey as we expand our footprint to passionately create enthusiastic customers and build a better future.
The Hilti online team